Confessions

The Desire for Consistency

I’d be remiss if I didn’t point you wonderful people in the direction of my amazing coworker and brother-from-another-mother Simon. He’s got some good thoughts on coffee culture, customer service, and coffee itself. If you like to learn (and laugh at the same time) I highly recommend following his blog.

I’ll be back with another post tomorrow, all about stage fright, social anxiety, and the show I played in Newmarket on May 31. Until then, adios.

Coffee & Junk

If you’ve worked in the food industry for any period of time, you’ve probably heard “consistency” thrown around by people who have a vested interest in the company. If you were to sit in on a training department meeting, you could get white-girl wasted by taking a drink every time someone said “consistency”. But why do they care so much about it? And, moreover, why should we, as baristas and coffee professionals, care about it?

Let’s look at it from the business end first (because it’s obvious and boring). Let’s say that you’re in charge of training development for a chain of coffee shops. How do you make sure that there isn’t a clear “good store” to go to? That the only factor determining which store you visit is proximity? Obviously, it’s by ensuring that all the stores have the same idiot-proof training  plan and standards. But let’s look at…

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